Our Return and Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Return and Refund Policy at any time.
- RETURN POLICY
Due to Covid, we do not offer returns or refunds.
However, if the customer received a damaged/incorrect product, the customer can provide proof within 2 days of receiving their product.
We will ship out the new product within 3-5 business days during regular days Expect delays during sales & promotional times & holiday seasons. In this case, we will ask the customer to send the product back to our factory (full address will be provided to the customer via email). The customer shall be held responsible for all the shipping fees. After the prescribed days of delivery of the product, we shall be not liable to accept a return from the Customers.
- The customer must ensure to return the item with its original packaging and all accessories in the same condition as received. Be sure to provide the tracking number as soon as you ship your return.
- All customers must contact Moorrich.com for approval before sending or returning any item to us.
- com will not be responsible for the returned item without prior notification to Moorrich.com.
- To ensure that your Return is valid and eligible for a refund: Always process a return following our Return procedure
In a determination to accomplish customer satisfaction, if there is an issue you can contact us through our email at firstname.lastname@example.org.
Note: Moorrich.com reserves the right to any changes to the return and refund policy. Any changes will be updated on our website.
Any sale or promotional items that are sold are non-refundable and non-returnable.
- METHODS OF PAYMENT AND REFUND
For your Security, refunds will only be transferred back to the Original Mode of Payment you used when placing your order.
- REFUND CYCLE:
The complete refund process normally takes about 10-15 working days from the date of confirmation of the refund.